Why designing for mobiles matters

Why designing for mobiles matters

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I’m going to assume you have, or are about to get, a website. It is now more likely that your visitors will be using a mobile device than a desktop – be that a phone or a tablet. Yet it is likely that the website was designed & build on a desktop. Does the website ‘work’ on all popular screen sizes? If not, you’re losing people…

Google has switched its preferences to assess, score and rank a website (using its secret formula) to “mobile first”. In other words, it matters most how good a website looks on a small screen. Register the site with them, and they’ll be kind enough to send you warning emails that, for example, a particular image doesn’t shrink to fit, or a button is too close to the edge.

So it’s crucial to ensure that a website is optimised for display on at least the 3 main screen sizes of desktop, tablet, and mobile. The task is made a whole heap easier these days with the modern website design software – generally the transition and reshaping of the webpages is handled automatically.

All the same, someone does need to check and confirm. A common issue is a title that is nice and big on a desktop, and fits within the page, but when you see it on a mobile it breaks and wraps words over multiple lines because the font doesn’t shrink enough.

Another cardinal sin in the website world is making people scroll left and/or right. Now I’m not talking about a ‘swipe right’, this is when you can’t see what’s over on the right and have to scroll over to read it, then back to read the next line. Bad user experience, puts people off, they leave.

One design does not fit all – as mentioned, webpages nowadays are built to automatically reshape to the size of the screen they get displayed on. Usually, this follows our typical (Western) pattern of reading left to right, top to bottom – and so where there’s more than one column of stuff on a webpage, the columns get stacked on top of each other using the left-most first, then the next column under that, etc. Each column can then take the full width of a small screen. In addition, things like background images, buttons, videos are resized so that they fit within the available screen width.

Beware overcomplicated menus – navigation is crucial on a mobile device because it needs to be used with a literal touch of the finger. You’ll know from your own experience of browsing a website on a phone, moving around in a menu is quite different to what you see on a desktop using a mouse. It’s always good design to minimise a menu because having too many choices leads to none being made, and when displaying on a phone screen you need the menu to fit and be usable in a small area.

Watch button size – again, we’re expecting fingers instead of mouse clicks when it comes to buttons. One of the more important elements on your webpage (because it’s what you want your visitor to ‘do’ or why have it there?), it must be easy to tap. Your typical audience may influence whether you need buttons to actually be bigger on a smaller screen. For all visitors, the button should never be this tiny little fiddly thing you’re wanting people to touch. Note that a common solution is to make the entire section that contains that button to be clickable, so even if the visitor slightly misses the button, the webpage still accepts it as a touch/tap/click.

Are elements too close together? – similar to button size, you’ll want plenty of room between elements that you’re expecting people to touch on a small screen to avoid mistakenly touching the neighbour. A guaranteed way to annoy your visitors is to make them repeatedly attempt to do something and get the wrong thing each time.

Are your images oversized – optimised images are important for fast-loading pages no matter what screen size. Search engines will penalise a page (and so rank it lower or not at all) if there’s a giant filesize for a photo that is then shrunk down visually to fit inside the screen area. There are many options for ensuring that all your images are optimised for delivery in a webpage, be sure your website is using one. They are nearly all fully automatic so you won’t have to worry about displaying on different screen sizes.

And finally, test, test, test – testing, as with everything, is vital to ensuring a mobile optimised website is running smoothly. It’s difficult if not impossible to test a new website or webpage on the huge varity of devices, software and operating systems out there in the world, however, you can certainly check how things look on all your own devices and especially on a phone versus a desktop. There are software packages such as Sizzy that let you simulate multiple devices and show you what your website looks like. And there are online services such as Browserling and BrowserStack too.

At Winch Websites, a mobile-friendly website is a given and all our projects are assessed just before launch using the Sizzy tool. It’s quite common to come across a few items that need tweaking to suit smaller screens, so definitely a required step in our website design process.

If your website isn’t mobile friendly, perhaps it’s time for a revamp. Get in touch 😀

So, what is a Website Care Plan and why do I want one?

So, what is a Website Care Plan and why do I want one?

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Hopefully, your website will be a great asset for your organisation. Be it bringing in sales, generating leads, providing information and education, whatever you’re trying to achieve, the investment you’ve put into your website should be giving you a positive return. Even if you don’t ‘sell’ directly from your website, it still positions your organisation as someone that the visitor can trust.

Websites depend on software, and there’s a few levels. Let’s compare to a car. Just like your car, your website needs regular maintenance to itself. For a car, think of the weekly tyre-pressure checks, oil-level check, top up of windscreen washer, look for oil leaks, make sure the tyres aren’t bald or rubbing, check lights all work etc. For a website, maintenance comes in the form of software updates, security updates and performance optimisation – preventing the bad guys getting in and keeping things running smoothly.

Other levels of maintenance would be akin to the roads that we drive on. Do you fix the potholes? Probably not. Do you manage the webserver that powers your website? Probably not. But someone needs to. Road maintenance is outsourced and handled by someone else, and for your website, what we’re talking about is webhosting. Typically, you’ll be paying a separate fee for webhosting (annual or monthly), and that should include making sure the server is maintained on your behalf.

However, where the website is concerned, it is up to you to handle maintenance – or contract with someone to do it for you. Just like a car, if you don’t look after your website, you run the risk of a breakdown. This could cause you to lose revenue through lost sales or enquiries, never mind the waste of time and the aggravation of getting things fixed up.

You also need to remember that there are unfortunately some bad apples in the world. It’s pretty common for most websites to be targeted by multiple automated hacking attempts each day. Yes, that will include your website, regardless of what it does, sells, provides or contains.

Attackers look for weaknesses that they can exploit. If an attacker gains entry, you could suffer from data loss, malicious content being uploaded or even just a defaced website. All very unpleasant actions that can be very damaging for your business.

As a web marketing expert, we understand how important it is that a website stays secure and up to date. This is why we offer Website Care to our customers.

A Website Care plan is a monthly service where we look after your website. We keep it updated, install security updates and ensure that it’s performing as expected. We also make sure there are frequent backups in case things somehow go really wrong, so we can get you back online quickly. And we monitor the site 24/7 to be notified straight away if it isn’t working as it should.

The whole process is designed to give you peace of mind. We want you to feel comfortable and happy in the knowledge that your website is in good hands. This allows you to focus on more important tasks in your organisation.

You may even be on a Care Plan with us now. If you are, then you’ll already know about the benefits of keeping your website secure.

There are a few myths when it comes to Website Care though:

Myth #1 – A Website Care plan is just a way of you making more money

We provide Website Care to protect businesses like yours. The damage to a business from a hacked website can be extremely expensive. Anything from lost sales to stolen data will cost you time and money.

The worst example of this would be if your website was hacked and the hacker was able to steal credit card data from your customers. Damages at this level can be difficult to recover from.

Being completely honest with you, Website Care also brings predictability to our business. Your payment means we can focus our attention on helping you and keeping your business safe. It’s a partnership, not a profit machine. We know your website, we know it’s up-to-date, we can tailor advice and suggestions better.

Myth #2 – I don’t need you, I can update my website myself

Firstly, if you have the skill set to look after your own website then you absolutely can look after it yourself. It’s definitely possible.

However, you may not possess this skill or knowledge. You may not know how to keep your website updated. You might not understand the different threats that your website faces.

In this situation, it would be unwise to attempt to go it alone. It only takes one mistake or one unlucky moment to cause you a headache and an expensive problem.

Myth #3 – I don’t sell anything on my website, so it’s not important

If you’ve invested money in a website for your business, then it should be considered an asset.

You don’t need to sell something directly from your website in order for it to be important. Think about why you have a website in the first place, and the value it provides to your website visitors. Your visitors may be at different stages in the buying cycle, with only a small percentage ready to purchase your products or services. Or they may be seeking knowledge, advice or guidance in your area of expertise.

Usually, your visitors are either researching a problem that they’re facing or looking for a solution. A potential customer can visit your website to learn more about how you can help them with their problem. It provides trust and shows your expertise.

Your website is almost always more important than you think it is.

If you’d like to learn more about our Website Care Plans and how they can help you keep your website safe, check out our page here.

You might like to download our free guide to understand how to keep your website safe and learn about the regular maintenance that your website needs to stay secure – it comes with a short series of emails that build on that guide too.