Why Your Website Should Be for Your Customers, Not Just for You

Why Your Website Should Be for Your Customers, Not Just for You

As a small business owner or non-profit leader, it's natural to want every aspect of your website to reflect your personal tastes and preferences. However, the most successful websites are those that prioritise the needs and desires of their target audience. Let's explore why focusing on your customers is crucial for your online presence and how you can make this shift effectively.

The Customer-Centric Approach

It's important to understand that your website's primary purpose is to solve problems for your potential visitors. While you might have strong opinions about design elements or content, the ultimate goal is to create a site that engages your ideal audience and moves them closer to making a purchasing decision or supporting your cause.

Key Focus Areas for Your Website

1. The Role of Design

Design plays a significant role in building trust and credibility. A well-designed website conveys that you care about your business and your customers. However, your visitors aren't there to critique your design—they're looking for solutions to their problems. Ensure that your website's design, content, and layout are all geared towards providing those solutions.

2. The “Wrong” Blue

It's perfectly normal not to like a particular shade of blue or a specific image on your website. However, it's essential to shift your mindset from "I don't like this" to "Does this resonate with my customers?" The color you dislike might be the one that best converts visitors into customers. Conducting tests to see what works best for your audience can lead to better results.

3. Making Your Customer the Hero

Your website should make your customers feel like the heroes of their own stories. They visit your site to find answers to their problems, and it's your job to make it clear that they're in the right place. Avoid filling your site with "I" or "we" statements. Instead, focus on addressing your customers' needs and highlighting how your products or services can benefit them.

4. Sharing Social Proof

Testimonials, case studies, and reviews are powerful tools for building trust. Potential customers want to hear about the experiences of others who have faced similar challenges and found solutions through your business. Make it easy for visitors to find and read these endorsements by prominently displaying them on your website. Additionally, consider gathering and showcasing detailed case studies to provide in-depth insights into how you've helped others.

By making your website customer-focused, you increase the chances of engaging your audience and converting visitors into loyal customers or supporters. Remember, it's not about what you like; it's about what works for your audience. By prioritising their needs and preferences, you'll create a website that truly serves its purpose and drives your business forward.

How your website colours affect your customer

How your website colours affect your customer

Many brands use colour to evoke emotion and encourage action from their customer base. In this article, we'll run through some examples of commonly used colours and what they may signify to a customer.

Colour is one of the most important factors influencing a customer's buying decision. Studies have shown that colour can affect a person's emotions and behaviour. For example, the colour red has been shown to increase a person's heart rate and make them feel more excited. This can be useful for brands who want to create a sense of urgency in their customers. On the other hand, the colour blue is often associated with feelings of calm and relaxation. This can be helpful for brands that want to create a sense of trust and reliability.

In today's competitive market, it is essential to have a well-rounded website that will capture the attention of potential customers. With so many different colours available, choosing the right one for your business can be tricky. Here are five colours that may be ideal for your businesses to use as a base or accent colour.

  • Red - Red appeals to a sense of excitement and energy. It is also very effective in displaying images or videos related to activities such as sports and adventure.
  • Green - Green is associated with relaxation, good health and nature, making it an ideal colour for websites promoting natural products or services.
  • Orange - Orange is a popular colour because it commands attention. It is perfect for websites pertaining to children's activities, such as games and challenges, as well as fitness websites.
  • Black - Black conveys luxury, power, design and sophistication, making it ideal for online clubs and luxury goods.
  • White - Although not technically a colour, white should still be considered when designing a website because it is high-contrast and stands out against most other colours on a screen and can easily be changed if needed.

Is a website audit for you?

Is a website audit for you?

I’m glad to see you’ve pushed past the word “audit” - it’s not a particularly exciting word, and if you link it to “tax” it’s almost certain to strike dread into your heart.

However, when it comes to websites, a website audit is a very constructive exercise with potential for very positive outcomes. If your website is a few years old or you don’t feel it’s living up to expectations, then a website audit could well point out its strengths and weakness, and opportunities for improvement.

Naturally, your best option is to get a professional to cast an experienced eye over your website and pull together a report with recommendations that you can pick and choose whether to follow up. All the same, you can run your own mini-audit yourself to check a few things - keep reading 😀

A website audit can bring a few benefits;

  • Show up better in search engines - Ensure that your key pages are following the ‘rules’ that search engines like Google expect from a well-behaved webpage, and that the important details are being made available to search engines so that they can correctly list and rank your page(s). For example, does each page have a Title that is specific to the page content? So don’t have a title of “Welcome”!
  • Improve the user experience (”UX”) - Have your webpages been constructed with the visitor-reader in mind? Think about how people will actually use the website and its pages. Can they get to and back from pages quickly and easily? Can they find what they’re most likely looking for quickly and easily, eg. your contact details?
  • Boost performance - It’s important that you don’t make people wait more than a couple of seconds for a page and its elements to load, attention spans are very short these days. Measuring how fast a page loads and what is slowing it down identifies aspects that can improve a website's performance.
  • Pinpoint strengths - It’s not all about looking for what’s wrong! As a website owner, it’s good to know what IS working for your website so that you can build on that and be sure not to interfere with it.

Here’s a few things you can do now;

Speed test - While there are many items that contribute to a slow or a fast website, and the perceived speed will vary from day to day depending on a wide variety of conditions, it’s still good to have a feel for whether your site is ‘slow’ or not. A good rule of thumb is that if a webpage is taking more than 10 seconds to load, you have a problem and you are losing visitors because of it. Head over to pingdom.com to get a rating, and also to webpagetest.org. Run a test a few times over a few days to get an average.

Search engine ranking - Have you tried looking for your own products and services, or even your own organisation/business name? You’ll need to put yourself in the head of the person you’re expecting to look for your website - what words/phrases would they look for? What results does the search engine show and where do you appear in the list? Do your webpages even contain those words/phrases so they can be matched to a search?

Content review - It may be difficult to see the wood for the trees, but here again you are trying to see your website and its content (words & images) from the perspective of your visitors who may not be familiar with what you do. Are you explaining clearly without jargon? Are you guiding visitors on what to do next eg. fill in a form, phone, buy something, sign up to a newsletter? Ask friends, colleagues, customers/clients for their opinion, odds are you’ll get great suggestions. Be sure to keep your questions specific though, eg. could you easily find what you wanted?

If you’d like to poke into your website a bit more, be sure to get our free Website Success Guide with 6 key focus points for website success. It also comes with a short sequence of emails that build on what’s in the Guide. Check it out now.

Why designing for mobiles matters

Why designing for mobiles matters

Watch an animated video of this article

I’m going to assume you have, or are about to get, a website. It is now more likely that your visitors will be using a mobile device than a desktop - be that a phone or a tablet. Yet it is likely that the website was designed & build on a desktop. Does the website ‘work’ on all popular screen sizes? If not, you’re losing people...

Google has switched its preferences to assess, score and rank a website (using its secret formula) to “mobile first”. In other words, it matters most how good a website looks on a small screen. Register the site with them, and they’ll be kind enough to send you warning emails that, for example, a particular image doesn’t shrink to fit, or a button is too close to the edge.

So it’s crucial to ensure that a website is optimised for display on at least the 3 main screen sizes of desktop, tablet, and mobile. The task is made a whole heap easier these days with the modern website design software - generally the transition and reshaping of the webpages is handled automatically.

All the same, someone does need to check and confirm. A common issue is a title that is nice and big on a desktop, and fits within the page, but when you see it on a mobile it breaks and wraps words over multiple lines because the font doesn’t shrink enough.

Another cardinal sin in the website world is making people scroll left and/or right. Now I’m not talking about a ‘swipe right’, this is when you can’t see what’s over on the right and have to scroll over to read it, then back to read the next line. Bad user experience, puts people off, they leave.

One design does not fit all - as mentioned, webpages nowadays are built to automatically reshape to the size of the screen they get displayed on. Usually, this follows our typical (Western) pattern of reading left to right, top to bottom - and so where there’s more than one column of stuff on a webpage, the columns get stacked on top of each other using the left-most first, then the next column under that, etc. Each column can then take the full width of a small screen. In addition, things like background images, buttons, videos are resized so that they fit within the available screen width.

Beware overcomplicated menus - navigation is crucial on a mobile device because it needs to be used with a literal touch of the finger. You’ll know from your own experience of browsing a website on a phone, moving around in a menu is quite different to what you see on a desktop using a mouse. It’s always good design to minimise a menu because having too many choices leads to none being made, and when displaying on a phone screen you need the menu to fit and be usable in a small area.

Watch button size - again, we’re expecting fingers instead of mouse clicks when it comes to buttons. One of the more important elements on your webpage (because it’s what you want your visitor to ‘do’ or why have it there?), it must be easy to tap. Your typical audience may influence whether you need buttons to actually be bigger on a smaller screen. For all visitors, the button should never be this tiny little fiddly thing you’re wanting people to touch. Note that a common solution is to make the entire section that contains that button to be clickable, so even if the visitor slightly misses the button, the webpage still accepts it as a touch/tap/click.

Are elements too close together? - similar to button size, you’ll want plenty of room between elements that you’re expecting people to touch on a small screen to avoid mistakenly touching the neighbour. A guaranteed way to annoy your visitors is to make them repeatedly attempt to do something and get the wrong thing each time.

Are your images oversized - optimised images are important for fast-loading pages no matter what screen size. Search engines will penalise a page (and so rank it lower or not at all) if there’s a giant filesize for a photo that is then shrunk down visually to fit inside the screen area. There are many options for ensuring that all your images are optimised for delivery in a webpage, be sure your website is using one. They are nearly all fully automatic so you won’t have to worry about displaying on different screen sizes.

And finally, test, test, test - testing, as with everything, is vital to ensuring a mobile optimised website is running smoothly. It’s difficult if not impossible to test a new website or webpage on the huge varity of devices, software and operating systems out there in the world, however, you can certainly check how things look on all your own devices and especially on a phone versus a desktop. There are software packages such as Sizzy that let you simulate multiple devices and show you what your website looks like. And there are online services such as Browserling and BrowserStack too.

At Winch Websites, a mobile-friendly website is a given and all our projects are assessed just before launch using the Sizzy tool. It’s quite common to come across a few items that need tweaking to suit smaller screens, so definitely a required step in our website design process.

If your website isn’t mobile friendly, perhaps it’s time for a revamp. Get in touch 😀

Finding your brand personality

Finding your brand personality

What is your brand personality?

Although it might seem like a silly question, the truth is that you have one. Whether you are consciously aware of it or not, everyone and every organisation has a brand personality. Whether you think about it or not, people will be forming an opinion about your business based on how they feel when they experience your products and services.

Being a successful organisation isn't just about having a professional logo or a responsive website - those things can definitely enhance your visual identity as an organization, but they don't make you who you are as a brand. What makes you stand out from the rest is an outline of your brand identity and communicating that to your customers in a way that represents who you are as an organization as well as connecting with them as people through any pieces of content you decide to share. This connection helps build relationships, which in turn will lead to engagement.

Key points in building a brand personality;

What makes you different?

Take some time to think about what makes you different from other organisations. What is it that you really offer your clients? Not so much in terms of the specific programs, offerings and services but the characteristics you want your brand to convey. Think of things like friendliness, belonging, growth, achievements, self-worth... In other words, what would make people want to interact with your organisation?

Explore adjectives

"Brand personality" is simply your company's character - the traits that define it in everyday people's minds. We all want to develop a brand personality for our organisation because it helps potential clients understand what they can expect when dealing with us, and how we interact with them during their experience. Our advice when it comes to building your organisation's personality is to be playful. Be fun! There are many different adjectives that one could associate with your brand depending on the emotions you would like to drive home when marketing with words. A good tip for using adjectives is by keeping a list handy. When you're thinking about branding, jot down a few words that will help define the organisational voice you'd like visitors to read on your website, in your emails, or in your printed material.

Know your audience

To ensure that your branding and communication strategy succeeds, you need to know exactly who your target audience is. Try to identify what kind of communication preferences they have and how you can put them right at ease with a branding tone that resonates. What do they like to read about? Where do they hang out online? Are they in their teens or middle-aged adults or seniors? And more importantly, how can communication mirror - or better yet, complement - the experience the target market member already has while interacting with your product?

Set your tone

Keep your tone playful and upbeat by synthesising humour with the choice of words you use to talk about your organisation or product/service, or making it personable - avoid creating an overly formal tone (i.e. too stuffy), as users will tune out immediately. If you let your voice shine through positive affirmations like “we love” or lighthearted exclamations that include words like “best” or “never,” customers feel more comfortable interacting with you than they otherwise might.

Get visual

Sometimes integrating all of your brand's visuals can be daunting, but you'll find once you've got it done it makes everything so much easier. Whether you're looking to design your very first logo or it's time for an image update, picking out colour schemes, finding the right fonts and so on will be essential to finishing the package off. We highly recommend enlisting the services of a professional graphic designer to help you put together a branding guidelines package. Make sure everyone in the organisation has it, refers to it, and uses it all the time.

Of course it goes without saying that if any additional promotion is needed, web design layout is also a great asset - marketing wise at least! The internet has indeed changed how we advertise our brands, but just because crowds hit websites in masses nowadays doesn't mean graphic design only has space online. It still holds true that strong logos and graphics are some of the best trademarks an entrepreneur could hope for when they're looking to put their name across. A consistent look and feel is essential, wherever a client comes into contact with you and your organisation.

Conclusion

When it comes to your brand, it is important to think about how you want your organisation to be portrayed. In order to do this, you need to work on defining your brand personality . Your brand personality is essentially the way you want your customers to feel when they interact with your brand. You want them to feel that you offer a great service and that you care about them and the problems they are facing. To help demonstrate this, we've put together these aspects that we think can help you start developing your brand personality.

And if you'd like some help with conveying your brand through your website, be sure to get in touch to find out more!

Knowing your why and how powerful it can be in your business

Knowing your why and how powerful it can be in your business

Fake Dictionary, Dictionary definition of the word why.

Why do I create and manage websites? Because many years ago I fell in love with the playing-field-levelling technology of the internet. I do it for small/micro businesses and for small non-profits to easily compete successfully on the internet with multi-million-dollar budgets from the big organisations.

I’m not interested in the large corporate projects with committees, lo-o-o-o-ong project timelines, hidden agendas, impact assessments, stakeholder engagement studies etc etc. They are high value but high aggro.

So my ‘Why’ leads straight to my Purpose - which is to help small businesses, small non-profits to succeed via the internet. As a great book has it, “Small is beautiful”.

Having a clear purpose in your business is invaluable.

  • If you have a why, you have a purpose- and with a purpose, you know what you’re out to achieve. It focusses what you do, how you do it, what you do it with. And means you do it better.
  • It keeps you authentic - if you care about what you do (ie. it’s more than just simply earning money to survive), your actual and potential customers will feel and recognise that. They’ll be more confident when buying from you.
  • It keeps you on track - knowing why you do what you do will help you ‘stick to the plan’. It’s easy to add options, and say ‘Yes’ every time a customers asks for something slightly related, but if you keep your why in mind, you’ll know what will serve your aims and objectives and what won’t. You’ll make better business decisions, run more effectively, build a better business. Your why gives you direction.

How to find your why:

1: What drives you? - you get out of bed every day (give or take a Covid lockdown) and do your do. Is it simply what you know how to do, or is there more to it? What inspires you to keep going and want to stay in your industry other than money?

2: What about your business do you love? - when you talk to others about your business, what is it that you are most passionate about? It won’t be the hard description of what you actually do (eg. excavate ditches) but what’s behind doing that (eg. the satisfaction of protecting a town from flooding).

3: What problems do you want to solve for your customers? - whatever it is that you do, it’s going to be solving a problem. Maybe it’s as straightforward as offering a great place to eat. Maybe it’s stroking an ego. Maybe it’s a comfortable retirement. Identify the problem that people come to you to get fixed.

4: Follow your gut - your why is an emotional thing, not a dispassionate factual thing. This isn’t the same as your mission or your vision. It’s what leads to a mission, a vision. See if you can catch or recall those moments that make you happy to be doing what you do. What was that actually made you feel happy?