Domain Names – what you need to know (Part 2 of 3)

Domain Names – what you need to know (Part 2 of 3)

In the first of this series of 3, we saw just what a 'domain name' is, and a very important aspect when registering one - that it must be registered in YOUR name, not whoever is doing it on your behalf.

We now turn to what happens once you've finished the registration process (or someone's done it for you, in your name). It's a bit like wandering into a Telstra store and getting a new mobile phone number. They take your details, charge you an initial amount, and give you a wee little chip aka Sim Card for you to put in your phone. That's essentially all you need to get a new mobile phone number - an active Sim Card.

But of course a Sim Card is useless by itself. Likewise, a domain name is useless by itself (unless you're simply stopping anyone else from having it, but don't intend to use it. Not legal in Australia!). In the same way you need to put your Sim Card into a phone before you can make/take phone calls, you need to link a domain name to web services eg. website, email.

Now if you get someone else to sort all this stuff out for you, you won't need to do anything. Even if you DIY, it is very likely that whoever you use to register the domain name will offer you those linked services when you are going through the registration process. "Want webhosting with that?"

However, you are not tied to those web services. If you registered a domain name a while back and the same business hosts your website and/or does your email, it is very easy to switch to someone else. A very popular and highly recommended example is using the business version of GMail for your email accounts. $5 per month per account for buckets of storage space, state of the art anti-spam and anti-virus built in, nothing to backup, and easy access from just about any device that does internet. When you sign up, they will run through what you need to change in your domain name so that all the world knows that GMail is handling your email now. These changes are called DNS record changes. Your domain name keeps a list of what is where, and in this case when a mail-server has email to deliver to you, it will ask your domain name "Who do I give this email to?" and your domain name will say "Head over to GMail at this address".

The same thing applies to your website. If you're not happy with the performance of your website where it is, it is easy to find someone else to host it. Again, it's a case of changing your DNS records to say "My website is now living over here". If you do this, don't forget to stop paying for the original webhosting though! You can bet they won't go out of their way to ask you to stop sending them money...

The upshot of all this is that a domain name is independent of the services that attach to it. Your website can be managed in the USA, your email can be based in Singapore, your domain name registered in Australia. You are not stuck with who you start with. In fact, even the domain name can be moved to someone else without affecting anything else. Say you wanted Winch Websites to make sure that your domain is re-registered whenever required, and all its DNS records are copied to strategic locations around the globe to speed things up and make you more bullet-proof - easily done. So long as you are the Registrant!

In Part 3, we talk about what where you can go with a domain name beyond a website and business email accounts.

Interested in working with us?

Domain Names – what you need to know (Part 2 of 3)

Domain Names – what you need to know (Part 1 of 3)

If you've got a website, you've got a domain name.

Well, not necessarily, but in the same way as you have a phone, it has a phone number - stop paying someone somewhere for your phone number service, and you've got a piece of equipment that isn't able to live up to its purpose. Likewise if you have a website, if you aren't paying someone somewhere for the associated domain name, then people can't visit your website.

So the domain name is your unique name out there in internet-land. Just like a phone number, nobody else can have the same thing. Every domain name has to be registered and then occasionally renewed (how often depends, we'll get to that). While you can register the domain name through 1,001 different resellers or providers, ultimately all domains are managed by a country's Registrar.

auDA logoFor .com.au type domains (eg. winchwebsites.com.au), the country is Australia (hence the ".au") and our Registrar is auDA (.au Domain Administration Ltd) who is the "policy authority and industry self-regulatory body for the .au domain space". In other words, the top dog. They make the rules, and have final say in who can or cannot have a domain name.

If you'd like to register a domain name, you can't go to auDA. You need to go to an official licenced Registry Operator or more likely a reseller who has a wholesale account with a Registry Operator. I'd recommend Netregistry as the place to go - their prices are good, their service and reputation are good. You'll need to provide the required information (eg. ABN, Business Name) through an online application, submit your payment, and usually within an hour or two the domain is yours unless there's a hiccup of some sort. Of course, Winch Websites would be happy to do it for you and make sure it's done properly, just get in touch.

Many small businesses, however, outsource the domain registration, often as  part of a package deal to get a website. But here's the thing - the domain MUST be registered in YOUR name. Not the name of the business registering it on your behalf. If your own details, including email address, are not used as the "Registrant" (ie. owner), then the domain does not belong to you!

A domain name will have contact info for;

  • Registrant
  • Admin
  • Tech
  • Billing

Each has name, email, address and phone (for domains ending in .au). It is quite normal, safe and even recommended to have Admin, Tech and Billing all show the contact details for your webby person. But the Registrant must be you and your business. I have seen several cases where a business owner and the web people have gone separate ways (eg. the web business closed up/disappeared, or there was an argument) and it is a painful bureaucratic process to wrestle back control of a domain name. In some cases, it's a case of "Too bad, you can't have it".

So to close off this first blog post all about domain names, remember this - it's easy to register a domain name, and quite cheap to do. Just make sure that you are listed as the Registrant. And don't forget, the email you give will be the one used to send you renewal reminders.

In Part 2, we talk about what happens after a domain name is registered. To use the phone analogy again - you have a phone number, now you have to associate it with a device so you can tell people to use it.

Interested in working with us?

Is yours a website – or a business tool?

Is yours a website – or a business tool?

There's a bit of pressure on a business, any business, to have a website. Is your website there because you felt you should have one, or is it there as an active promoter for you and what you do?

Have a scan of your competition's websites. You'll quickly be able to rank them according to first-impression - the good, the bad, the ugly! Which ones do you think are a 'positive' for the business they are promoting? Which of your competitors have a website that encourages more business in some way? Put the competitor websites in order, best down to worst (find at least half a dozen).

Now take a look at your own website, and slot it into the rankings. Is it a website with a bit of information, or is it actually trying to 'sell'? Does it give a good first impression? Does it tell visitors what you do and equally importantly, what THEY should do next if they want to find out more or even buy your product/service?

Your website is a business investment, which by definition means you should be getting more OUT of it than you put IN. It's easy to say "measure everything", but if you don't already have a gut feel on whether your website is pulling in new business for you, then you need to find some easy ways to get that information. Ask people how they found out about you, whether they referred to your website, what they thought of your website if they did. Make it part of the conversation when you get a new enquiry or customer.

A poor website built just to tick something off a to-do list will lose you business as potential clients go elsewhere. A good-looking website built to encourage customers to do business with you is a business tool that builds and promotes and sells.

(Another way to look at website "investment" - how much do you need to sell to generate enough profit to pay for a $3,000-$5,000 website? Read the Price or Value blog-post to find out more)

 

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The Tricky Art of Choosing a Domain Name

The Tricky Art of Choosing a Domain Name

You're starting out in business, or you've been going a year or few - either way, you've come to the conclusion that it's time for website and/or a business email address.

Step 1 is to register your "domain name". What is it, and what should you register?

What is a domain name?

A domain name is your unique and exclusive address on the internet. It's like your phone number - anyone in the world can reach you on that number, and only you. You can use your domain name for your own website, you can use your domain name for your own custom email addresses (ie. something@yourorganisation.com.au). The actual domain name follows a format of something.something. For example, winchwebsites.com.au, winchwebsites.com, winchelsea.websites

How do I pick a domain name?

Obviously you want a name that is related either to your business name or to your business activity. Ideally both. In other words, people can immediately relate to who you are and what you do as soon as they see it.

The domain name should;

  • be easy to say
  • be easy to spell
  • be easy to remember
  • only be letters and numbers (no hyphens)
  • not be ambiguous (johnsservices or johnservices?)

And here's an absolutely critical thing to do. Write it down on a piece of paper, and don't look at it for a day or two. When you come back to it, does it still say what you think it does? Ask people you trust if the domain name you've chosen is OK. Because what you want to avoid is registering and then building on a domain name that can be mis-read or even become a laughing-stock. Don't think it can happen? Have a look at these, they're hilarious.

But you can also get more creative. You can certainly register more than 1 domain name, and have them all go to the same website. So you might register winchwebsites.com.au, for example, and also register wwshared.info because it's great for sharing shorter links (that's a whole other story). But both of those domains go to the same website.  You might have your primary domain name mythicalplumber.com.au, and also register geelongplumbingservices.com.au so you can use the second one for printed adverts, flyers & leaflets, social media, radio ads - anywhere you want an easy-to-remember domain name. And last I checked, neither of those are in use by the way! 🙂

The majority of domain names that are registered end in ".com" or ".com.au". Couple of things to know here;

  • ".com" is a first-in best-dressed ending (technically called a Top Level Domain or tld). If nobody else has registered it, it's yours.
  • ".com.au" is managed by the Australian country-registrar, and they have chosen to only allow official businesses or organisations to use it. So you must have an ABN (Australian Business Number), and ACN (Australian Company Number), or a similar official government business ID. You must also tick a box to say that the domain name is directly or closely related to your business. Australia does not allow cyber-squatting ie. registering a domain name just to sell it to the highest bidder.

One final tip; there are a lot of other endings, and it could be a great idea to register a domain name that is a bit different. For example, timsgeelong.plumbing, geelongcorporate.photography, indianmaharaja.restaurant, deliciousgeelong.pizza. There are lots of other endings. Could help you stand out and be remembered - which is, after all, one of the most important aspects of a domain name.

If you'd like help picking out and registering one or more domain names, get in touch with Winch Websites. We can handle all the registration stuff, and equally importantly make sure that it is renewed on your behalf when required. In addition, Winch Websites runs some bullet-proofing technology to ensure that your domain name data is not dependent on one single source, and is retrieved from key locations around the world to boost response times. We're here to help you on your path to business success.

 

Interested in working with us?

Just quickly send us your contact info and what you're looking for - eg. why you want a website (starting from scratch, remaking an existing one, etc) and any particular features or questions you have in mind.

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Price or Value – which are you?

Price or Value – which are you?

First there was price...

Anyone responsible for spending on behalf of an organisation, be it your own business or not, needs to make sure that the spending only happens for good reason. As the economists will tell you, money is a "scarce resource". Nobody has an unlimited budget. But the price of something needs to be seen in terms of its value as well.

We know that a very large budget opens up a lot of doors and possibilities. We know that a very small budget makes things very difficult. At the smaller end of the scale, where most small businesses and non-profits operate, there is (or at least, should be!) a healthy focus on managing limited funds tightly. So when it comes to spending those limited funds, there are two ways to go - look at the price, or look at the value.

Up until a couple of years ago, Winch Websites was definitely a "price" centred business - the dollar amount was key. Essentially, the philosophy boiled down to whether the expenditure was mandatory eg. a phone service, internet, domain name renewals or whether the expenditure was optional eg. advertising, training, graphic design tools. In all cases, the cheapest deal was likely to be the best deal so long as the bare essentials came with it.

...along came value

But then the business took a turn to a different direction. Not left or right, but up. Purchases were made on the basis of "value". Here, the price is no longer relevant (really!). What matters is what that spend will bring back. A few examples;

  • For the internet service, the cheapest price would suggest taking a residential plan with a monthly download allowance as close as possible to average usage. However, the best value would be a business-grade service from someone like Aussie Broadband that is more reliable, has much faster (and more caring) support when required, and offers more dedicated resources (not as many people sharing the total internet 'pipe'). Business-grade internet costs more but delivers a level of service you can rely on more - kind of critical for a website marketing services business, for one!!
    What's the value? Time, reliability.
  • For creating, submitting and managing proposals, the cheapest price is to create a document eg. with Word, save to PDF, and email to the client. However, the best value is to subscribe to an online proposal service such as Proposify where you can create proposal templates and even a library of proposal sections that you can quickly pull in to build a great-looking, professional proposal in minutes, send to the client, sign electronically, and even monitor when the proposal is being read (plus where the potential client spends most time reading it). A proposal service cost more but lift your professionalism to the same level as firms with teams dedicated to this activity, make it easy to keep tabs on where you're at with them all. If you ever submit proposals, answer this - how many proposals would you need to succeed to pay for a year of proposals service?
    What's the value? Time, professionalism, responsiveness, increased sales.
  • For learning how to improve sales, the cheapest price is to read and watch a lot of content on the internet. Blogs, Youtube etc. The best value is to sign up for training specifically aimed at your industry. You save buckets of time not having to find content, work out if they know what they're talking about, pulling out the relevant gems of advice that apply to you, putting them all together. You get a structured process to follow, often with access to other learners plus the expert(s) so you can discuss your own reality. You get a cohesive set of strategies, tools, and/or processes that you can quickly adapt to your own situation and business-personality. Again, the question to ask is - how many sales would it take to cover the cost of the course?
    What's the value? Increased sales, confidence.

A difference in perspective

So as hopefully you can see, viewing potential expenditure through the lens of "value" leads to a different perspective. Relating this to websites, it is easy to simply see the quoted price and not see past it to the value. "A website that you've described will require an investment of around $4,000" often leads to sticker-shock for a new or young business (or small business moving up in the world) - yet if that same business was to open a real brick-and-mortar shop, $4,000 would be a small fraction of the required budget. Once more, the question to ask in response to the amount is "What will that get me?". If you are happy with the answer, then you're getting good value.

If you'd like to chat about your own website, and what would be good value for you, please get in touch.

Interested in working with us?

Just quickly send us your contact info and what you're looking for - eg. why you want a website (starting from scratch, remaking an existing one, etc) and any particular features or questions you have in mind.

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Building a website – making it easier

Building a website – making it easier

When you set out on the road to build or revamp your website, one of your most important (critical!) duties is to assemble and provide the information to guide your website creator. For building websites, think layout, design, logos, words & images for each page, the overall 'feel', the specific colours to mach your other marketing materiel... It's no small job, and it's very important to the success of your website. If you don't engage, don't get involved, you're very unlikely to get the site you want. You absolutely need to give your website designer freedom to build a great site that reflects your business AND works well AND looks impressive. But you need to guide that from the outset.

How this is done in practice varies enormously between website creators.

Building Websites - collaborate online

One of the services that Winch Websites makes use of in the process of building a business-effective website is called ContentSnare. A client is invited to login to the ContentSnare website, and in there the client finds a number of forms to complete. These ask for things like the logo file, the colour-scheme to use, links to websites that the client likes the look of, webhosting account login details, the official contact info for the business, and the contact info to put on the website if it's different, and lots more.

 

ContentSnare login

These forms are custom-built for the client to reflect their project. They can be completed in any order, one item at a time, with each one being marked by the client as 'Complete'. It means while building websites, the client can provide bits and pieces as they get the opportunity at a time that suits them. The ContentSnare system reminds clients that there are items to be done, and this keeps projects moving along - we all know what it's like running a business, you can get so busy "doing the do" you completely forget the development stuff that is so important to grow a business. ContentSnare automatically sends reminders as deadlines approach, saving time & trouble for both web designer and client.

 

ContentSnare requests

ContentSnare also provides a dashboard view for an overall look at how things are going. It's a great feeling to hit that "100%" done target!

This is one example of an internet service that Winch Websites employs to make specifying, designing, managing, and building websites a smoother, easier, and ultimately more cost-effective process. It's a great example of what the internet can do for businesses - automate, standardise, and most importantly offload tasks while ensuring that they get attended to.

If you'd like to investigate what Winch Websites could do for your business, please get in touch. There are ALL sorts of options these days!
To find out more about ContentSnare, visit contentsnare.com

Interested in working with us?

Just quickly send us your contact info and what you're looking for - eg. why you want a website (starting from scratch, remaking an existing one, etc) and any particular features or questions you have in mind.

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